Buyer’s Guide to Choosing an Incident Response Management Platform

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Incident response management platforms (IRMP) are a new, but fast growing technology designed to simplify, automate and ensure regulatory compliance when responding to privacy and security incidents. Effective IRMP solutions must provide efficient risk-based management of incident response lifecycle including regulatory and contractual guidance.

When considering your IRMP options, you should ensure that the platform provides the following core capabilities:

1. Consistent Incident Assessment & Breach Guidance

Must perform multi-factor risk assessment that meets federal and states regulatory standards. And provides consistent decision-support guidance about when to provide breach notice. A solution that does not provide defensible guidance fails this most critical requirement.

2. Purpose-Built Workflows

Workflow must be specifically built for automating and managing the unique complexities of incident response lifecycle, including:

  • Regulatory Obligations – Automated incident escalation, multi-factor risk assessment and notifications in compliance with federal and state breach laws.
  • Contractual Obligations – Workflow for managing contractual obligations with your clients and/or vendors and provide analysis of your level of compliance for proper risk management.

3. Flexible, Scalable & Configurable

Out-of-the-box flexibility and user customization to support your organization’s culture of compliance and policies.

4. Intuitive & Easy-to-Use

It’s important to make sure your incident response platform is highly intuitive and can be used by sophisticated and novice users alike with a high level of user confidence and satisfaction.

5. Cloud-Based

On premise solutions cannot keep up with frequent regulatory updates and are impractical and too costly for your IT team to manage. A purpose-built IRMP solution requires a secure, agile development and deployment model that is managed and maintained by the vendor.

6. Secure

When selecting an incident response platform, confirm that it follows best practices and industry standards for application, network, and infrastructure security

7. Interoperability With Other Systems

Ensure that the platform offers web-based application programming interface (API) to enable easy integration and exchange of data with other systems within your environment, including GRC, SIEM, and incident ticketing systems.

8. Reporting

Ensure that the system has a flexible reporting framework that enables standard and user defined reports and allows exporting of the data for use within your other business intelligence applications.

9. Support

Make sure that the system has proven support metrics, including on-boarding, training and on-going issue resolution. Ask for references. 10. References – Last but certainly not least, you must ensure that the vendor can provide highly satisfied references from within your industry and peer group.

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Radar is the only solution with automated risk scoring and breach notification decision-support, helping you avoid over- and under-notifying.

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